Decision Making : The Most Sensitive And Far-Reaching Function Of A Manager

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As a student of Business Administration and Management, I had had to do a project on The most sensitive and far-reaching function of a Manager. Then, I had thought that providing good leadership was the most challenging, as every organisation was made up of all sorts of people – permit me to say , the good, the bad and the ugly – which makes leadership very complicated and in some cases, very frustrating.

Much later, the following questions stared me in the face: What could make a very successful business go down the drain like a small road side one-man business? What could make a business that falls within the first five in the world collapse like a pack of cards? What could make the CEO of a company which used to be of a house hold name, suddenly become a reference point for business failure? What could make a world class business with the best of the best world class hands collapse like a business with a Board made up of a bunch of illiterates?

A critical look at the collapse of failed and failing businesses, will reveal one thing – these businesses collapsed because of the wrong decisions taken by someone (or persons). One fact is indisputable – if the right decisions were taken, the damage done to the image and corporate existence of these businesses would not have taken place. That is to show the extent a decision taken in one corner of an office or board room can go. My graduation from school and years of working has further buttressed what I have now discovered – that decision-making is actually the most sensitive and far-reaching of all the functions of a manager.

2009 provided me with further evidence of my conviction of how far-reaching decision making can be. This was the year the then Central Bank of Nigeria Governor, Mallam Sanusi Lamido ordered an audit of banks in Nigeria. The result was very ‘’interesting.’’ It was because some of the banks that failed the CBN audit were actually banks which I (and I am sure most Nigerians too had) had a l lot of respect for, as well as their CEOs. Today, some of those banks have either been taken over by government or ‘’swallowed up’’ by other banks – all because WRONG DECISIONS were taken by some managers.

There are so many businesses out there that have suffered or are suffering similar fate. There are some that are have not closed down, but are going through harsh times or stagnated progress or “gradual death” simply because of the decision taken by those in charge.

For a business owner, the worst decision is to employ managers who will continue with the trend of wrong decisions. These managers take decisions before thinking. They do not carry out critical thinking before taking decisions. Such managers give priority to self-fulfillment rather than business interests. They lack foresight and cannot decipher the immediate and long term consequences of their decisions. To make matters worse, such managers live and work in the past and are guided by the past, in a fast moving world where “The Dynamism of The Business Environment” is a course every business manager must undergo.

Today’s business environment and “game” is no respecter of anyone. In fact, paper qualification has, in most top flight businesses, ranked next to business intelligence, acumen, skills, guts, expertise, business environment intelligence and outstanding decision-making skills.

Show me a very successful business and I will dig up a catalogue of beautiful decisions they took. Show me a stagnant, troubled, outdated or collapsing business and you will discover that they are products of many terrible, selfish, misguided, not-well-thought-out and destructive decisions and decisions completely devoid of business intelligence.

Thanks for your time.


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Michael M.

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